Legal notice and terms of use

In this space, the USER will be able to find all the information related to the legal terms and conditions that define the relationships between the users and us as responsible for this website. As a user, it is important that you know these terms before continuing your navigation. Carlos.As the person in charge of this website, assumes the commitment to process the information of our users and clients with full guarantees and to comply with the national and European requirements that regulate the collection and use of the personal data of our users. This website, therefore, strictly complies with the RGPD (REGULATION (EU) 2016/679 on data protection) and the LSSI-CE Law 34/2002, of July 11, on services of the information society and electronic commerce.

GENERAL CONDITIONS OF USE

These General Conditions regulate the use (including mere access) of the web pages, members of the www.ideay.es / www.lanica.se/Carlos Herrera website, including the contents and services made available on them. Any person who accesses the web, www.ideay.es /www.lanica.se/Carlos Herrera (“User”) agrees to submit to the General Conditions in force at any time of the portal www.ideay.es /www.lanica.se / Carlos Herrera.

PERSONAL DATA WE COLLECT AND HOW WE DO IT

Read Privacy Policy

COMMITMENTS AND OBLIGATIONS OF USERS

The User is informed, and accepts, that access to this website does not imply, in any way, the beginning of a commercial relationship with www.ideay.es /www.lanica.se/Carlos Herrera. In this way, the user agrees to use the website, its services and contents without violating current legislation, good faith and public order.

The use of the web for illegal or harmful purposes, or that, in any way, may cause harm or prevent the normal functioning of the website is prohibited. Regarding the contents of this website, it is prohibited: Its reproduction, distribution or modification, in whole or in part, unless it has the authorization of its legitimate owners; Any violation of the rights of the provider or of the legitimate owners; Its use for commercial or advertising purposes.

When using the website, www.ideay.es /www.lanica.se/Carlos Herrera, the User undertakes not to carry out any conduct that could damage the image, interests and rights of www.ideay.es /www.lanica.se/Carlos Herrera or third parties or that could damage, disable or overload the portal (indicate domain) or that prevents, in any way, the normal use of the web. However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, www.ideay.es /www.lanica.se/Carlos Herrera cannot guarantee the absence of viruses. or other elements that may cause alterations in the User's computer systems (software and hardware) or in their electronic documents and files contained therein.

SECURITY MEASURES

The personal data communicated by the user to www.ideay.es /www.lanica.se/Carlos Herrera may be stored in automated databases or not, whose ownership corresponds exclusively to www.ideay.es /www.lanica.se /Carlos Herrera, assuming all technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current regulations on data protection.

Communication between users and www.ideay.es /www.lanica.se/Carlos Herrera uses a secure channel, and the data transmitted is encrypted thanks to https protocols, therefore, we guarantee the best security conditions so that confidentiality of users is guaranteed.

CLAIMS

www.ideay.es /www.lanica.se/Carlos Herrera informs that there are complaint forms available to users and customers. The User may make claims by requesting their claim form or by sending an email to ventas@ideay.es indicating their name and surname, the service and/or product purchased and stating the reasons for their claim.

The user/buyer may notify us of the claim, either by email to: ventas@ideay.es, if desired, attaching the following claim form: The service/product: Purchased on the day: User name: User address: Signature of the user (only if it is presented on paper): Date: Reason for the claim:

DISPUTE RESOLUTION PLATFORM

In case it may be of interest to you, to submit your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link: http://ec.europa.eu/consumers/odr/

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, in any support and by any technical means, without the authorization of www.ideay.es /www.lanica.se/Carlos Herrera. The user agrees to respect the Intellectual and Industrial Property rights owned by the aforementioned.

The user knows and accepts that the entire website, containing the text, software, content (including structure, selection, arrangement and presentation of the same), podcast, photographs, audiovisual material and graphics, without being exhaustive, is protected by trademarks, rights copyright and other legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain. In the event that a user or a third party considers that there has been a violation of their legitimate intellectual property rights due to the introduction of certain content on the web, they must notify www.ideay.es /www.lanica of said circumstance. se/Carlos Herrera indicating:

• Personal data of the interested owner of the rights allegedly infringed, or indicate the representation with which he acts in the event that the claim is presented by a third party other than the interested party.
• Indicate the contents protected by intellectual property rights and their location on the web, the accreditation of the indicated intellectual property rights and an express declaration in which the interested party is responsible for the veracity of the information provided in the notification

 

EXTERNAL LINKS

The web pages www.ideay.es could provide links to other own websites and content owned by third parties. The sole purpose of the links is to provide the User with the possibility of accessing said links. www.ideay.es /www.lanica.se/Carlos Herrera is not responsible in any case for the results that may be derived to the User by accessing said links.

Likewise, the user will find within this site, pages, promotions, affiliate programs that access the browsing habits of users to establish profiles. This information is always anonymous and does not identify the user.

Information provided on these sponsored Sites or affiliate links is subject to the privacy policies used on those Sites and will not be subject to this privacy policy. Therefore, we highly recommend Users to carefully review the privacy policies of affiliate links.

The User who intends to establish any technical link device from his website to the portal www.ideay.es /www.lanica.se/Carlos Herrera must obtain prior written authorization from www.ideay.es The establishment of the link does not imply in no case the existence of relations between www.ideay.es /www.lanica.se/Carlos Herrera and the owner of the site where the link is established, nor the acceptance or approval by www.ideay.es of its content or services

FEEDBACK POLICY

Comments are allowed on our website to enrich the content and make queries. Comments that are not related to the theme of this website, that include defamation, grievances, insults, personal attacks or lack of respect in general towards the author or towards other members, will not be accepted. Comments that contain information that is obviously misleading or false, as well as comments that contain personal information, such as private addresses or telephone numbers and that violate our data protection policy, will also be deleted.

Likewise, those comments created solely for promotional purposes of a website, person or group and everything that can be considered spam in general will be rejected.

Anonymous comments are not allowed, as well as those made by the same person with different nicknames. Those comments that try to force a debate or a position by another user will not be considered either.

EXCLUSION OF GUARANTEES AND RESPONSIBILITY

The Provider does not grant any guarantee nor is it responsible, in any case, for damages of any nature that could be caused by:

• The lack of availability, maintenance and effective operation of the web, or its services and contents;
• The existence of viruses, malicious or harmful programs in the contents;
• The illegal, negligent, fraudulent or contrary use of this Legal Notice;
• The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.
• The provider is not responsible under any circumstances for damages that may arise from the illegal or improper use of this website.

 

APPLICABLE LAW AND JURISDICTION

In general, the relations between www.ideay.es /www.lanica.se/Carlos Herrera with the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction and to the courts.

CONTACT

In the event that any User has any questions about these Legal Conditions or any comments about the portal www.ideay.es /www.lanica.se, please contact ventas@ideay.es

On behalf of the team that forms ideay.es, we thank you for the time spent reading this Legal Notice

Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, address and email.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address.

in order to provide us with information that helps us learn about your browser and operating system.

Email ventas@ideay.es: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you consent to its collection and use for that specific reason only.

If we ask you for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after having accepted you change your mind, you can revoke your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at ventas@ideay.es or by writing to: ideay.es/Carlos Herrera Snapphanevägen 33 A, Järfälla, 17754, Sweden

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set forth by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by stores and their service providers.

For more insight, you might also want to read Shopify's Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So if you wish to proceed with a transaction that involves the services of a third-party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

By way of example, if you are located in Canada and your transaction is processed by a United States-based payment gateway, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

links

When you click on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy policy.

SECTION 6 - SAFETY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or method of electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

COOKIES

Here is a list of cookies that we use. We list them so you can choose whether or not to opt out.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer ventas@ideay.es or by postal mail at ideay.es/Carlos Herrera

[Re: Privacy Compliance Officer]

[Snapphanevägen 33 A, 177 54 Järfälla, Sweden

Returns 

Our policy lasts 20 days. If 20 days have passed since you received the product, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are exempt from being returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

- Book with obvious signs of use

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

- Any item returned more than 30 days after delivery

refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at ventas@ideay.es.

exchanges

We only replace items if they are defective or damaged. If you need to change it for the same item, send us an email to ventas@ideay.es and we will tell you how to help return the defective item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the donor received the order to be shipped later, we will issue the donor a refund and they will find out their return.

Shipment

To return your product, you must first contact us via email and we will indicate the steps to follow to return the item, taking into account that some of our products will be sent to our distributors or to the manufacturer.

You have 20 days to return the product in its original condition, the costs for the return of products are borne by us.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

delivery times

The delivery time of the orders may vary depending on where the product comes from, that is:

The products sent directly by our suppliers in Spain or from our own warehouse, is from 1 to 5 working days from when the order is placed (Obs. the terms are for the peninsula)

If your product comes from an EU country (European Union) then the products may take 5 to 10 business days to reach you.

If the product you have purchased comes directly from our suppliers outside the European Union (EU) then the product will reach your hands between 12 and 18 days. Each product will specify where the ordered product comes from.

Products from Sweden between 4 and 6 days

We give you the guarantee that we will be accompanying you throughout the order process, from the purchase until you have your package at home.

After having placed the order, we will not be able to change the shipping address, unfortunately for logistical reasons with the shipping companies we work with.

If you want your order to arrive in a shorter time, contact us and we will find a solution together.

 

Shipping costs.

The shipping costs of most of our products to the Iberian Peninsula are assumed by ideay.es so you should not worry about it, if a product does not include free shipping we will let you know.

For our customers in Sweden, shipments of up to 500 grams cost 50 kroner.

 

We ship to the rest of Europe and Latin America

Most of our products can be sent to all of Europe (with the exception of Sweden) and Latin America, keep in mind that shipping costs are borne by the customer, but contact us and we will find affordable shipping prices for your purchases.

 

What happens if I'm not there when the order arrives?

If you are not in the indicated place where the delivery would be made, then the carrier will leave you a notification letting you know where you can pick up the shipment, if you do not show up to pick it up then you will be notified once more, if in the second notification you do not arrive at make the withdrawal; then the product will be returned and you will be charged the shipping and return costs, we will deduct it from your purchase and then we will return the rest to your bank account.

If your order does not arrive on the established dates, then contact us and we will help you in the process.

 

Many of our products can be picked up the same day (see that the products are available in Bilbao). If this is the case, we can deliver the product to you at a meeting point, write to ventas@ideay.es or we will write through the option of messenger that is on our page.

Some of our products are available in our warehouse so they can be sent with the "gift wrap" option (observe, additional cost for the service). You tell us where and what message you want to put together, we pack it and send it to the recipient.

 

Observations:

Keep in mind that products shipped from our suppliers outside the European Union (EU) take longer to reach your hands, but don't worry, we will accompany you from the moment of purchase until the moment you you have to receive the order.

The prices of products from our suppliers outside the European Union (EU) shown on our site are tax-free, which means that you may have to pay duties and taxes once you receive your order. Import taxes and related customs duties may be collected once your order reaches its final destination, and are determined by customs. The payment of these charges and taxes would have to be paid by the client if they are notified by the customs agency or tax agency.