delivery times

The delivery time of the orders may vary depending on where the product comes from, that is:

The products sent directly by our suppliers in Spain or from our own warehouse, is from 1 to 5 working days from when the order is placed (Obs. the terms are for the peninsula)

If your product comes from an EU country (European Union) then the products may take 5 to 10 business days to reach you.

If the product you have purchased comes directly from our suppliers outside the European Union (EU) then the product will reach your hands between 12 and 18 days. Each product will specify where the ordered product comes from.

Products from Sweden between 4 and 6 days

We give you the guarantee that we will be accompanying you throughout the order process, from the purchase until you have your package at home.

After having placed the order, we will not be able to change the shipping address, unfortunately for logistical reasons with the shipping companies we work with.

If you want your order to arrive in a shorter time, contact us and we will find a solution together.

 

Shipping costs.

The shipping costs of most of our products to the Iberian Peninsula are assumed by ideay.es so you should not worry about it, if a product does not include free shipping we will let you know.

For our customers in Sweden, shipments of up to 500 grams cost 50 kroner.

 

We ship to the rest of Europe and Latin America

Most of our products can be sent to all of Europe (with the exception of Sweden) and Latin America, keep in mind that shipping costs are borne by the customer, but contact us and we will find affordable shipping prices for your purchases.

 

What happens if I'm not there when the order arrives?

If you are not in the indicated place where the delivery would be made, then the carrier will leave you a notification letting you know where you can pick up the shipment, if you do not show up to pick it up then you will be notified once more, if in the second notification you do not arrive at make the withdrawal; then the product will be returned and you will be charged the shipping and return costs, we will deduct it from your purchase and then we will return the rest to your bank account.

If your order does not arrive on the established dates, then contact us and we will help you in the process.

 

Many of our products can be picked up the same day (see that the products are available in Bilbao). If this is the case, we can deliver the product to you at a meeting point, write to ventas@ideay.es or we will write through the option of messenger that is on our page.

Some of our products are available in our warehouse so they can be sent with the "gift wrap" option (observe, additional cost for the service). You tell us where and what message you want to put together, we pack it and send it to the recipient.

 

Observations:

Keep in mind that products shipped from our suppliers outside the European Union (EU) take longer to reach your hands, but don't worry, we will accompany you from the moment of purchase until the moment you you have to receive the order.

The prices of products from our suppliers outside the European Union (EU) shown on our site are tax-free, which means that you may have to pay duties and taxes once you receive your order. Import taxes and related customs duties may be collected once your order reaches its final destination, and are determined by customs. The payment of these charges and taxes would have to be paid by the client if they are notified by the customs agency or tax agency.